Got Questions? We’ve Got Answers
Get straightforward answers to common queries about using MoceanAPI’s SMS API and web portal in Singapore. Discover how to run SMS broadcasts, blasts, and more — effortlessly and with confidence.
160 characters for a normal text message, 70 characters for a Unicode text message (Arabic, Chinese, and etc)
There is no limit on numbers to be sent in one go.
Mobile phone numbers need to be entered in international formatting with the country code and without spaces, plus signs or leading zeros.
Yes, you can send long message content. We support long messages, and your credit will be deducted based on the length of the message content.
Yes. We charge every single SMS per submission / sent to operators. SMS Credit will be deducted regardless of success or failed message.
You can receive 20 free credits. If you require additional trial credits, please don't hesitate to request them from us.
Yes. We are an international SMS provider. You can send out SMS both locally and internationally based on our price list.
For international bank transfer payments, your account will be credited once the amount is reflected in our bank account.
For PayPal payments, your account will be credited once the payment amount has been verified by our finance department.
You can find the pricing details for each country on our website.
Yes, you will automatically receive an email alert when the SMS credits are low.
Absolutely, you can check the delivery status by logging into your dashboard account and navigating to the 'Message' tab, followed by the 'Transaction' page.
The SMS credits are valid for more than 5 years.
Give It a Go – It’s Free
Looking to reshape how your business connects across Singapore? Sign up for a free trial and experience the full capability of our SMS API — no credit card needed.
Have a question? Drop us a message at sales@moceansms.sg or use the contact form below — we’ll get back to you as soon as possible.
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