#1 Singapore’s Trusted Web SMS Platform
One Platform Messaging Campaign For Singapore Businesses
Transform Customer Connections Through Strategic Messaging Campaign Solutions – Unified Platform for SMS & WhatsApp in Singapore
Connect with thousands of Singaporean customers through powerful SMS & WhatsApp messaging campaigns — engineered for efficiency, reliability, and measurable outcomes. The preferred choice for Singapore businesses to drive meaningful customer engagement.
MOCEAN is a Participating Aggregator in Singapore, to deliver your Sender ID reliably and in compliance with local regulations. Partner with us for worry-free Sender ID delivery in Singapore.
24/7 Customer Support – We're always here to help.
Chosen by Many
Why Choose Our Web Portal in Singapore?
One platform for SMS & WhatsApp—SSIR-ready, global reach, and campaign tools built for speed, scale, and real results.
Single Platform, Dual Channels
Send SMS & WhatsApp from one dashboard—built for scale and trusted by enterprises since 2003.
Singapore-ready compliance
Fully aligned with IMDA’s Full SMS Sender ID Registry (SSIR) Regime. Use registered Sender IDs to avoid “Likely-SCAM” flags and blocks.
Powerful Campaign Tools
Real-time delivery reports, personalization (names, orders, promo codes), surveys/contests/vouchers, spreadsheet import, phone book with segments, and flexible scheduling.
Messaging That Adapts
Long & Unicode SMS and two-way messaging for replies, confirmations, and support. WhatsApp broadcasts without creating groups—ideal for promos, updates, and reminders.
Global Reach & Reliability
Deliver to 200+ countries with smart routing; automatic retry for up to 36 hours if a device is offline.
Clear Pricing & Support
No setup fees or monthly charges—pay-as-you-go credits. 24/7 support via email, phone, and Skype. Start with a free 10-SMS trial (no credit card needed).
Our Dashboard
Comprehensive Campaign Management Dashboard
Seamlessly orchestrate your Singapore messaging campaigns through our intuitive web interface.
Delivery Report
Track campaign performance instantly with comprehensive reports that provide complete visibility and accountability.
Customized Message Personalization
Embed individual names, purchase details, or discount codes within each SMS to boost response rates.
Conduct SMS Surveys, Contests & Promotional Campaigns
Launch engaging campaigns that gather customer feedback, incentivize participation, and strengthen brand loyalty.
Import Contact Numbers via File Upload
Streamline operations and reduce manual tasks by importing your mobile contacts directly from spreadsheets.
Phone Book Management
Seamlessly import, categorize, and structure your customer database for precision-targeted messaging campaigns.
Message Scheduler
Program SMS delivery for optimal dates and times to maximize your campaign effectiveness.
SMS Solutions
Fully-featured SMS Messaging
Our Web SMS platform is built on a foundation of powerful features to ensure your messages are delivered effectively, no matter the content or language.
Extended Message Length
Deliver text messages exceeding 160 characters as a single, uninterrupted message for maximum clarity.
Comprehensive Unicode Compatibility
Communicate seamlessly in global languages—including Chinese, Arabic, and Japanese—using full Unicode support.
Interactive Two-way SMS
Enable customers to reply to your texts for live interactions, confirmations, support requests, and ongoing conversations—beyond one-way notifications.
WhatsApp Solutions
Activate global engagement on WhatsApp.
Deliver highly targeted, effective communications to audiences across the world.
Transform Business Communications with WhatsApp Messaging
Our platform enables high-volume, one-to-many sends that arrive as private conversations—no group chats required. Use it for promotions, service updates, and time-sensitive reminders to drive measurable engagement.
Expand your global audience
Increase customer interactions
Achieve higher open rates
Cost-effective communications
Worldwide Messaging
Go Global with SMS
Deliver messages across more than 200 countries using optimized routing and full regulatory compliance.
Use Cases
The platform accommodates a broad range of use cases and can be customized to meet your precise requirements.
Marketing & Promotions
- Flash Sales & Limited-Time Offers: Create urgency (e.g., '2-hour flash sale starts NOW! Use code FLASH20').
- Discount Codes & Coupons: Deliver exclusive deals directly to subscribers.
- New Product/Service Announcements: Inform loyal customers first.
- Event Promotions & Reminders: Drive registrations and attendance for webinars, sales, or physical events.
- Loyalty Program Updates: Share points balance, reward availability, or special member perks.
- Abandoned Cart Reminders: Gently nudge customers to complete their purchase (use sparingly).
- Personalized Offers: Send targeted promotions based on past purchase history.
Customer Service & Support
- Appointment Reminders: Reduce no-shows for doctors, salons, interviews, etc. (e.g., "Your appointment with Dr. Smith is tomorrow at 2 PM").
- Order Confirmations: Instantly confirm a purchase (e.g., "Thanks for your order #12345!").Shipping & Delivery Updates: Provide real-time tracking info (e.g., "Your package is out for delivery!").
- Support Ticket Updates: Notify users about responses or status changes on their support requests.
- Service Outage Notifications: Inform customers about interruptions and expected resolution times.
- Feedback Requests & Surveys: Send short links to gather quick feedback after an interaction or purchase.
- Billing Reminders & Payment Confirmations: Alert customers about upcoming due dates or confirm successful payments.
- Two-Way Customer Support: Allow customers to text a keyword (like HELP) to initiate basic support or request a callback."
Operations & Logistics
- Delivery Driver ETAs & Updates: Allow customers to track driver location or receive arrival notifications.
- Appointment Confirmations (Interactive): Ask users to reply Y/N to confirm attendance.
- Shift Scheduling & Reminders (Internal): Notify employees about their upcoming shifts or open slots.
- Inventory Alerts: For businesses needing quick stock level updates.
- Field Service Updates: Inform customers when a technician is dispatched or en route.
Hospital and Healthcare
- Public Health Advisories: Disseminate information about local outbreaks, health warnings, or recalls.
- Emergency Clinic/Hospital Notifications: Inform the community about facility closures, diversions, or emergency protocols.
- Blood Drive Notifications & Reminders: Encourage donations and inform donors of upcoming drives.
- Disaster Response Coordination: Communicate with staff and affected public during critical events.
Security & Authentication
- Two-Factor Authentication (2FA/MFA): Send verification codes to confirm user identity during login or sensitive transactions (still common, though app-based authenticators are often more secure).
- Password Resets: Send temporary codes or links to allow users to reset forgotten passwords.
- Fraud Alerts: Notify users of suspicious activity on their accounts (e.g., banks, credit cards).
- Account Verification: Confirm phone number ownership during signup.
Reminders & Notifications
- Event Reminders (Non-Marketing): Reminders for meetings, community events, etc.
- Payment Due Dates: Personal reminders for bills, loans, etc.
- Subscription Renewal Notices: Alert users before their subscription renews.
- Medication Reminders: (Though dedicated apps are often better).
Have Questions?
Frequently Asked Questions (FAQs)
Find quick answers about using Mocean’s Web Portal in Singapore to run SMS & WhatsApp campaigns—import contacts from spreadsheets, personalise messages, schedule broadcasts, and track delivery in real time.
Yes. If you use an alphanumeric Sender ID, it must be registered under Singapore’s Sender ID Registry (SSIR); unregistered IDs can be blocked from delivery.
Absolutely. You can send campaigns to Singapore and internationally, and there’s no fixed cap on how many numbers you submit in a single send.
Upload numbers in international format with the country code and digits only—no spaces, no “+” sign, and no leading zeros (e.g., 656XXXXXXX).
A standard SMS is up to 160 characters (or 70 for Unicode, like Chinese). Longer messages are split into segments and billed per segment; the system will show how many credits are used.
Get Started with MOCEAN Web Portal!
Ready to level up your business messaging in Singapore? Create a free account to try the Web Portal with 10 test credits. There are no setup fees or monthly fees—just top up credits when you need them.
Let’s Talk – We’re Here to Help
Questions about using the Web Portal in Singapore? Email support@moceansms.sg or fill out the form below—our team provides 24/7 support.