FAQs
Got Questions? We’ve Got Answers
Frequently Asked Questions (FAQs)
Find clear answers on using Mocean’s Web Portal in Singapore to launch SMS & WhatsApp campaigns—import contacts from spreadsheets, personalise messages, schedule broadcasts, and track delivery in real time.
Please email us at support@moceansms.com and mention your account username and mobile number for our checking.
You can get 10 FREE credits from us.
There is no limit on numbers to be sent in one go.
160 characters for a normal text message, 70 characters for a Unicode text message (Arabic, Chinese, and etc)
Mobile phone numbers need to be entered in international formatting with the country code and without spaces, plus signs or leading zeros.
You can type the long message into the system. The system will count the characters and show how many SMS will be deducted.
Yes. The SMSC will resend the SMS within 36 hours.
Yes. We are an international SMS provider. You can send out SMS both locally and internationally based on our price list
Yes. We charge every single SMS per submission / sent to operators. SMS Credit will be deducted regardless of success or failed message.
Yes, you can check the delivery status in campaign report.
Yes, you can export the broadcast report to Excel / CSV / PDF file or even you can print out the report too.
Yes, you can create a message to be sent at a pre-determined time and date as well as recipients.
Upon payment, you have to forward the payment proof to billing@moceansms.com and mention your account username to credit your account on the same day.
You may check PayPal’s supporting countries list at paypal.com/webapps/mpp/country-worldwide. If your country is not in the list, please contact sales@moceansms.com for other payment methods.
No. There are no set-up charges or monthly fees with us. You buy credits, use them, and top them up when you need to. It really is that simple.
Yes, you will automatically receive an email alert when the SMS credits are going to expire.
For Malaysia customers, we accept payment via Internet banking, cash or cheque deposit while for international customers, we accept payment via PayPal, credit card or bank transfer. Kindly contact us at sales@moceansms.com for more info.
Yes, technical support is available through email / phone / Skype. We have technical staffs available 24 Hours a day. You can raise a support ticket to notify a problem with our tech support team. 1) Email: support@moceansms.com 2) Phone: +6017-3788399 / +603-89964780 3) Skype: mocean.support
No, SMS messages with non-registered Sender IDs will be blocked and will no longer be delivered to Singapore mobile users after the transition period of 6 months (i.e. by end July 2023). SMSes with non-registered Sender IDs sent to Singapore mobile subscribers to be blocked after six months’ transitionary period
On 31 January 2023, the Infocomm Media Development Authority ("IMDA") implemented the Full SMS Sender ID Registry Regime ("Full SSIR Regime"). The SSIR was set up to enable organisations to protect their customers from receiving fraudulent SMS messages that spoof organisations' SMS Sender IDs.
Under the Full SSIR Regime, organisations that wish to send SMS messages with alphanumeric Sender IDs to Singapore mobile subscribers must first register their Sender IDs with the SSIR. All non-registered Sender IDs will be marked as "Likely-SCAM" for a transitionary period for 6 months. Thereafter, SMSes with non-registered Sender IDs will be blocked and not delivered to mobile subscribers in Singapore.
If your company is currently sending SMS messages with alphanumeric Sender IDs to Singapore mobile subscribers, you may wish to register your Sender ID(s) early in order to avoid any disruption to your SMS communications with your customers.
Organisations will need to have a Singapore unique entity number ("UEN") to register for a Sender ID. Foreign-based businesses can obtain a Singapore UEN by registering with the Accounting and Corporate Regulatory Authority ("ACRA"). Please contact the Singapore Network Information Centre ("SGNIC") at LINK for more information on the registration process.
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Need guidance for Singapore campaigns? Reach us at sales@moceansms.sg —we provide 24/7 assistance.